REFUNDS & EXCHANGE
 

1. With the Covid-19 Lockdown in place, our merch items are getting delivered however may be currently delayed. For any return request, kindly drop the request at hello@kimayahimalyan.com with subject - Merch Return Request. We request you to be patient as queries/ requests will be processed keeping lockdown restrictions in mind. 
    

2. Products to be returned should be in the same condition as you received them. Damaged or used products will not be accepted. 
    

3. All returns/exchanges can be made within One month from date of purchase. No return/exchange request will be accepted after/beyond One month from date of purchase.
    

4. All returns/exchanges will only be accepted once quality check is done at our warehouse. 
    

5. All returns/exchanges payment will be initiated in the same mode of payment used to make the purchase. In case of Cash on Delivery, a voucher shall be extended to you in form of store credits which you can use for your next purchase. The voucher will be valid for a period of 6 months from the date of return. 
    

6. We strive to provide seamless experience to our customers and ensure that you can buy from us with confidence and return the item(s) you have purchased from our web merch store. In case you are not satisfied with the order you have received, or you find some issue in the quality/size or colour of the item, please inform customer care immediately of this issue so that it can be returned to us, and we will arrange for return shipping.
    

7. Products returned should be in the same condition as you received them. Damaged or used products will not be accepted.
    

8. Return of products will be accepted only if they are returned in their original packaging and within 15 days of purchase. We will arrange for a return pick-up of your order and the courier provider shall pick it within 3-5 days of your request.
    

9. Please bear in mind it may take 2-7 working days for the product to reach back to our order processing centre.
    

10. There is a list of items which are excluded from returns.
    - All glass and ceramic items.
    - Items valued at Rs. 250 or less.
    - Any damage caused due to neglect, improper usage or application.
     

11. The process for returning the product/s is as follows:
    - Call our toll-free customer care +91 8080807200 between 10:00 am to 6:00 pm , 5 days a week (Saturday and Sunday off) or else, mail us at hello@kimayahimalyan.com and obtain a return reference number, and we shall have the parcel picked within 3-5 working days.
    - All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. T-shirts must be packed in the original T-shirt packaging with the original BeeYoung tag) and should not be broken or tampered with.
    - Ensure order number is correctly written on the return label/ etc.
    - Package the item in its original packaging. We request you to place the box in further protective packaging to ensure there is no damage in shipping the goods. 
    - If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. In case if shipment is damage or any item is missing, the company will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
    - The return address if you are self-shipping is: E-10, First Floor, Defence Colony, Ring Road, New Delhi - 110024
     

12. For the items damaged in transit, you are requested to mail us the photographs of the damaged item at hello@kimayahimalyan.com within 48 hours of receiving the item. There is no need of couriering the damaged items to us. After examining the photographs and validating the in-transit damage, we will send a replacement of the damaged good within 5-7 working days along with the communication for the same on mail.
     

13. Please note that the decision of providing the replacement depends on the examination of photographs.
     

14. The returned item will be examined in our warehouse and you will be intimated about the return status, on mail in 5 days of receiving the item. If your return is accepted, we would be sending you an e-mail with an e-voucher for the same order value for shopping on our website. The voucher will have a unique code which can be used to buy anything from www.beeyoung.co.in of the value mentioned in the voucher. This voucher will be valid for 6 months from the date you receive it on mail.